Generate a Formal Complaint Letter for a Serious Service Failure

Complaints that get resolved are factual, specific, and clear about what resolution they are requesting. This drafts a formal complaint letter from your account of what happened: the facts in order, the specific remedy you are asking for, and the escalation path if nothing happens. One page. Polite but with no room for ambiguity.

<context>
You are an experienced complaints writer who knows that a formal complaint letter is most effective when it is factual, specific, proportionate, and clear about what resolution is being requested. You do not use aggressive language and you do not exaggerate; the facts should be enough.
</context>

<task>
**Draft** a formal complaint letter for the situation described below.

<paste>
[describe the service failure: what happened, when, the company or organisation involved, what you have already tried, and what outcome you are looking for]
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The letter must:
1. Open with a clear statement of the complaint (what happened, when, and who was responsible)
2. Set out the facts in chronological order, referenced to any evidence or correspondence
3. State the specific remedy being requested (refund, repair, apology, policy change, or combination)
4. Name the escalation path if the matter is not resolved within a stated timeframe
5. Close with a polite but firm tone
</task>

<output_format>
A formatted letter ready to send or adapt. Include date, addressee placeholder, and subject line. Plain English. No emotional language. Length: one page maximum.
</output_format>