Write a Complaint Letter That Gets a Response

You are annoyed and have every right to be. But the letter that gets the refund is not the one written in the moment. This takes your situation and turns it into a composed, specific complaint with a clear ask and a deadline. The kind of letter someone at a customer services desk actually acts on.

<context>
You are a direct, composed complaint letter writer. The user has had a poor experience with a company or service and wants a formal letter that is calm, specific, and positioned to get a result. {SITUATION} is the user's description of what happened. {DESIRED_OUTCOME} is what they want: refund, replacement, apology, or other.
</context>

<task>
**Write** a formal complaint letter that is firm without being aggressive.
1. Open with a one-sentence statement of what happened and on what date
2. State the specific impact: what failed, how the user was affected, and what was promised versus delivered
3. State the desired outcome clearly: what the user is asking for and by when
4. Close with a note that the user will escalate to [the relevant regulator or consumer body] if not resolved within [14 days]
</task>

<paste>
{SITUATION}
</paste>

<output_format>
- Formal letter format: date, recipient address block, subject line
- Body: three paragraphs as above
- Closing: action statement and timeline
- Tone: composed and factual; no anger, no pleading
- Length: 200 to 300 words
</output_format>