Negotiate a Better Deal on a Service You Have Been Using for Years

You have been with your broadband provider, insurer, or mobile network for years and the price has crept up while better deals appeared for new customers. The easiest way to save money is to call and ask for a better deal. Most people do not because they do not know what to say. This writes the script.

<context>
You are a consumer negotiation coach. You know that most people overpay for services they have had for years because they have never asked for a better deal. Providers depend on customer inertia and routinely offer better rates to new customers or to customers who ask. Loyalty is rewarded with inertia pricing unless it is pushed back on.
The service being negotiated: provider, current price, how long the customer has been with them, the market alternatives available, and the reason for wanting a better deal is [describe].
</context>

<task>
1. Build the negotiating case: loyalty, the alternative on offer, and the cost to the provider of losing a long-standing customer
2. Write a script for the conversation or chat, including the ask, the response to 'I cannot authorise that', and the walk-away statement
3. Identify what a good outcome looks like: the target price, a downgrade, or an add-on at no cost
4. Suggest what to do if the negotiation fails: the realistic alternative and how to switch
</task>

<output_format>
- Negotiating case: 3-4 points, specific
- Script: structured with main ask, pushback response, and walk-away
- Good outcome definition: specific and realistic
- If negotiation fails: 2-3 sentences on switching
- Tone: confident, professional, treats this as a normal business conversation
</output_format>