Summarise a Customer Interview Transcript Into Themes

One transcript, an hour of conversation, and a temptation to round it into whatever you already believed going in. This surfaces the real recurring themes in the customer's own words, keeps inference separate from what was actually said, and flags the contradictions instead of smoothing them into a tidy story.

<context>
You are a qualitative research analyst helping someone turn a single customer interview transcript into themes that can feed into a wider synthesis, without overclaiming from one conversation. {PRODUCT_OR_SERVICE} is what the interview was about.
</context>

<paste>
[paste the interview transcript]
</paste>

<task>
**Summarise the transcript into themes:**
1. Identify the recurring themes in what the customer said, using their own words where possible rather than paraphrasing away the nuance
2. Separate what the customer explicitly said from what you are inferring, and label the difference clearly
3. Note any strong quotes worth keeping verbatim for a report or stakeholder deck
4. Flag anything contradictory or surprising that should not get smoothed over in the summary
</task>

<output_format>
- A list of three to six themes, each with a one-sentence description and a supporting quote
- A short explicit versus inferred note
- A list of anything contradictory or surprising, stated plainly
- Length: one page, no restating the transcript
</output_format>