Critique Your Own Complaint Letter Before You Send It

The complaint letter feels done, right up until you reread it and notice the tone slides into annoyed halfway through paragraph two. This checks tone, timeline, and the actual ask, and flags the specific lines worth fixing before it goes anywhere near the company.

Review the complaint letter pasted below and critique it before it gets sent. Check whether the tone stays firm and factual without tipping into anger, whether the timeline of events is clear and in order, whether it states exactly what outcome is being asked for, and whether any claim is made that isn't backed by evidence already mentioned. Point out specific lines that weaken the letter and suggest a fix for each. Paste the letter here: [paste your draft complaint letter]. Give the critique as a short list of specific issues, each with the original line and a suggested replacement, followed by one sentence on whether the letter is ready to send as is.