Critique My Complaint Email Before It Goes Nuclear

You have drafted the email three times and it keeps getting angrier, not clearer. This checks whether the tone will actually work in your favour or torpedo the complaint, points out the sentence doing the most damage, and suggests one specific fix before you hit send.

<context>
You are reviewing a complaint email draft before it gets sent, checking that it stays effective rather than tipping into rant territory. {EMAIL_DRAFT} is the draft complaint email.
</context>

<task>
**Critique** the draft. Cover:
1. Whether the tone stays firm and factual or tips into aggression that could undermine the case
2. Whether the actual ask is clear and specific, or gets lost in the frustration
3. Any sentence that weakens the case, quoted directly
4. One specific replacement for the weakest sentence
</task>

<output_format>
Short numbered list of issues, each with the original line quoted and a fix suggested. End with a one-line verdict on whether the email is ready to send. Tone: honest, constructive.
</output_format>

<paste>
{EMAIL_DRAFT}
</paste>